Terms of Use

Terms of Use

1. General Information

These Terms of Use govern the relationship between FloofAway, operated by KEISOVE BG EOOD, a company registered in Bulgaria under company number 208282137, with registered address: Orlovska 5, Gabrovo, Bulgaria (“we”, “our”, “us”), and any person (“you”, “your”, “Customer”) using the website floofaway.com (the “Website”).

By accessing or using our Website, you agree to comply with these Terms of Use.

2. Scope of Service

2.1. FloofAway sells and ships products only within the United States. We do not accept orders with delivery addresses outside the USA.
2.2. Products are shipped directly from our suppliers using the dropshipping model. Delivery times may vary depending on the supplier and destination.

3. Orders and Payment

3.1. All prices are in USD.
3.2. Payment must be made in full before order processing.
3.3. Accepted payment methods include:

  • Credit/Debit Cards

  • Other methods as indicated at checkout

4. Shipping

4.1. Orders are processed within 1–3 business days.
4.2. Estimated delivery time is between 1 and 3 weeks from the date of dispatch.
4.3. We are not responsible for delays caused by carriers, weather, customs, or other factors beyond our control.

5. No Returns / No Refunds Policy

5.1. All sales are final. We do not accept returns or provide refunds under any circumstances, except for products damaged or defective upon delivery.
5.2. If your item arrives damaged or defective, you must contact us within 7 days of delivery at [your email] with proof (photos and order number).
5.3. In approved cases, we may offer a replacement product or store credit, at our sole discretion.

6. Product Information

6.1. Product images are for illustration purposes only. Actual product colors and details may vary slightly.

7. Limitation of Liability

7.1. We are not liable for indirect, incidental, or consequential damages.
7.2. Our liability is limited to the total purchase amount paid by the Customer.

8. Privacy

8.1. We collect and process personal data in accordance with our Privacy Policy and applicable Bulgarian and EU data protection laws (including GDPR).
8.2. By placing an order, you consent to the processing of your data for order fulfillment.

9. Governing Law

9.1. These Terms of Use are governed by the laws of the Republic of Bulgaria.
9.2. Any disputes shall be resolved by the competent courts in Bulgaria.

Contact Information
FloofAway – KEISOVE BG EOOD
EIK: 208282137
Address: Orlovska 5, Gabrovo, Bulgaria
Website: floofaway.com