Refund Policy

Refund Policy

At FloofAway, operated by KEISOVE BG EOOD (EIK: 208282137, Orlovska 5, Gabrovo, Bulgaria), we value your satisfaction. However, due to the nature of our business model and the products we sell, all sales are final.

1. No Returns / No Refunds

1.1. All sales are final. We do not accept returns or issue refunds under any circumstances, except for products that arrive damaged or defective.
1.2. This policy applies to all purchases made through floofaway.com.

2. Damaged or Defective Items

2.1. If your order arrives damaged or defective, you must contact us within 7 days of delivery.
2.2. You must provide:

  • Your order number

  • Photos of the damaged/defective item

  • A brief description of the issue
    2.3. Once your claim is reviewed and approved, we will offer one of the following options:

  • A replacement product

  • Store credit for future purchases
    We do not issue monetary refunds.

3. Incorrect Address

3.1. Please ensure your shipping address is correct before placing your order.
3.2. We are not responsible for orders lost or undelivered due to incorrect or incomplete addresses provided by the customer.

4. Late or Missing Deliveries

4.1. Delivery times are estimated between 1 and 3 weeks but are not guaranteed.
4.2. We are not liable for delays caused by shipping carriers, weather conditions, customs, or other factors beyond our control.

5. Contact Information

If you have any questions about this Refund Policy, please contact us:

FloofAway – KEISOVE BG EOOD
EIK: 208282137
Address: Orlovska 5, Gabrovo, Bulgaria
Website: floofaway.com